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6:56:57 PM

Sunday, September 25, 2016


tracertTECH (Trace Route TECH) is an Information Technology Service Provider. We offer a wide array of services for just about everything IT from residential to commercial needs. It is our goal to provide the best service possible while educating our clientele to be as self sufficient as possible.

 

We like our clients to have a sense of satisfaction that only comes from being involved in the solution. While providing service, we can educate our clients, to empower them to work with technology rather than against it. Hopefully in that process, we can instill the confidence necessary to do so.

 

There are clients that simply want a solution to the problem. We are happy to resolve those issues as well. For every answer is another question and we are always happy to explain the solutions we provide. There are no smoke and mirrors or a man behind a green curtain at tracertTECH. Part of our goal is keeping our clients well informed, therefore cultivating business relationships that will last a lifetime.

 

We are thankful you have chosen to consider tracertTECH for your IT needs. Take the time to look around our site to view the wealth of services we offer. When you've decide what services you would like us to perform, go ahead and submit a service request.

 

 

Joseph Carter - CEO

tracertTECH


 


Spiceworks has come to tracertTECH!

Spiceworks is a web application created by IT professionals, for IT professionals. It will allow us to track and manage everything IT that we do for you!

One of the biggest advantages of having Spiceworks, is it helps us manage our Help-Desk, so that we can better serve our clientele.

When users submit a service request, Spiceworks will automatically generate a ticket and email the client. The email includes all the documented progress of the ticket. Every recorded update to the ticket is also sent to the client as an email. This provides client with continued updates to their service request. It also gives clients a convenient way to correspond with tracertTECH in regards to the service request.

Recording our efforts ensures that we keep an accurate and complete history of the services we provide. This also provides you, the client, a mechanism to obtain all associated documentation of the work that was performed, whether it’s a week, or a year after the date of service.

Spiceworks also allows us to reach out to others in the IT community, when necessary, so that we can provide the very best solutions to some of the worst problems in IT by the best the IT community has to offer.

So if you are having an IT issue and you’re ready to get it resolved, stop by our website and submit a service request today!
 

Joseph Carter - CEO

tracertTECH

2012/07/08


 


tracertTECH

 

Is open for business! Trace Route TECH is an IT Service Provider here to serve all of your Information Technology needs. Whether residential or commercial we have the expertise to provide a solution for you or your business.

 

Our goal as always, is to work with you and provide the highest quality service possible.

 

Joseph Carter - CEO

tracertTECH

2012/06/29



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